                                                                                 
   <b>Customer care</b>

   <p>In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.</p>
   <b>Course Content</b>
   <ul>
<li>Learn to deliver excellent customer service</li>
<li>Increase awareness of understanding and meeting customers’ needs</li>
<li>Giving a great customer experience</li>
<li>Learn from feedback and promote products and services </li>

</ul>
          <b>What you will learn </b> <br>


   <ul>
<li>Principles of customer service</li>
<li>Understand customers</li>
<li>Understand employer organizations</li>
 
</ul>

          <b>What you will get</b> <br>


   <ul>
<li>Accredited Level 2 qualification</li>
<li>Increment in competency level that matters for employer</li>
<li>Enhancement in professional development</li>
<li>Skills to handle successfully customer complaints</li>
<li>Skills to reduce customer complaints</li>
 
</ul>

<b>This short course / training is for </b> <br>


   <ul>
<li>Who wish to achieve a qualification to move up in their career</li>
<li>For those looking for customer service position in any business</li>
 
</ul>
